GUEST SAFETY

WELCOME BACK TO WALES!

YOUR SAFETY IS PARAMOUNT!

We look forward to reopening our doors and welcoming guests back to our hotel from 13th of July, subject to the Welsh Government review on the 9th of July. In response to the COVID-19 pandemic, your safety and the safety of our staff and community will remain our utmost concern as we reopen our doors. We are currently working hard in putting extra measures in place to adhere to social distancing restrictions and other government guidelines devised to keep you safe as possible.

We have evaluated our hotel procedures, using extensive health and safety Government guidelines and have re-trained our staff to be able to deliver high standards of service whilst ensuring to keep you and our staff safe.

We will be operating on a room service only basis, as current Government rules are still in place. This means our Woodridge Restaurant is still closed. Our bar operates from 12 pm to 8pm and drinks can be enjoyed in your room or in our garden area. Our sister restaurant, Dragon Palace, is currently operating on a takeaway and delivery basis only. All residents can use the delivery service free of charge.

Below are some of the measures we are taking to adjust our procedures and protect the health of our guests and staff. We will closely monitor how the Government regulations and guidelines evolve and design our procedures from these.

Stay safe and we will see you soon.

Regards,

LOK & JENNY

 

COVID-19 POLICIES AND PROCEDURES

PRE- ARRIVAL

Book your stay through our website www.thewoodridgeinnhotel.com or you can speak to our team member who would be happy to answer your queries on 01834 812259 from 12pm to 8pm. When making a booking, card details must be provided to secure the room.

Any specific requirements and requests during your visit please inform us prior to your arrival so we can make necessary preparations.

To keep our staff and community safe, we politely ask you to postpone your visit if you or any household member display any COVID-19 symptoms. Full guidance may be found on this link https://gov.wales/coronavirus.  If you have already booked, please give us a ring and we are happy to change your booking.

All guests will be required to confirm their good health and absence of symptoms of Coronavirus as a condition of their visit. To help the government with the Test, Track and Trace programme guests will have to fill in a registration form. All information will be treated as per GDPR regulations and retained for 21 days. We politely ask for your cooperation in this regard as these measures are to protect and promote safe environment for our guests, staff and community.

ARRIVAL AND CHECK – IN

To ensure check-in process on arrival will be smooth and quick as possible, we have added some pre-arrival booking procedures. An online check in form will be sent to you for completion prior to arriving. Once this has been completed your room key will be available for collection from 3 pm on the day of your arrival. We also advice guests to let us know what time their expected arrival will be, to ensure check in times are staggered. If you do require an early check in, we would need to know at least 24 hours prior to your arrival, and this is only upon approval from our team.

Please bear in mind that we can no longer store luggage if you arrive early.

Upon arrival, we politely ask all guests to sanitise before entering the hotel. To protect our staff and guests, Perspex screens have been added to reception desk and clear signage regarding our safety guidelines are displayed through the hotel. We will implement one-way systems wherever possible, using clear markings to indicate direction of travel. At reception please observe social distancing of 2 metres.

Guests key fobs will be sanitised, placed in an envelope before they are given to guests. It has always been our company standard to help guests in handling their luggages, but due to COVID-19, we have been advised against offering this service.

For all payments, we prefer Credit or Debit card to avoid any cross-contamination risks.

BAR AND RESTAURANT

The hotel capacity will be monitored to allow social distancing in line with government guidelines.

Our Bar and restaurant are currently under renovations and therefore are closed until further notice. We will offer Breakfast and Bar room service with trays delivered and collected from outside of guest room free of charge

The government has allowed outdoor sittings to be opened, we have a lovely garden where breakfast and drinks can be enjoyed.

We will continue to monitor government guidelines and update this for any changes.

CLEANING PROTOCOLS

Our cleaning procedures will be centred on High Impact Touchpoint in guest rooms and public spaces. It has always been our priority to deliver high standards of cleanliness and hygiene, and because of COVID-19 we have intensified these procedures on High Impact Touchpoint in guest rooms and public spaces.

We do ask all guests to practise social distancing in public areas and when speaking to a member of our team. We also politely ask our guests to use our sanitising stations when entering and moving around the hotel.

We usually automatically service bedrooms daily. However, to minimise contact and for the safety of our staff, until further notice, room service will be offered for guests staying more than 2 nights. Please ring reception if fresh towels are needed, if refreshments needs refill or bins emptied.

Non-essential high tactile items such as throws and cushions have been temporarily removed to reduce cross contamination opportunity. We have also reduced the number of pillows on the beds – should you require more please ring reception.

BREAKFAST

Breakfast will be on room service basis only. A booking system for breakfast will be in place, therefore we suggest booking your desired times prior to arrival to avoid disappointment. Our breakfast service runs from 8am to 10am.

A member of our team will contact the guests’ room for their order prior to their booking or on arrival.

Single use menu order forms for Breakfast will be provided to avoid cross contamination. If not ordered before arrival, these needs to be completed and returned to reception by 5 pm.

A hotel pen will be provided in your room to complete meal orders.

Breakfast will be delivered to rooms by a team member. The team member will knock and practise social distancing to allow the guest to pick up the tray. Once guests have finished with their tray, we ask them to call reception and leave the tray at the designated table placed outside their room.

We have altered all our rooms to allow in room dining to be as comfortable as possible.

STAFF TRAINING

All staff have done advanced staff training in health and safety protocols and additional personal protective equipment have been put in place as a response to COVID-19 pandemic.

Staff will be health screened and must complete an e-learning course regarding COVID-19 control of infection in workplace as a must before returning to work. All staff will practice social distancing between themselves as well as all guests and visitors.

Our staff are provided with PPE such as facemasks, gloves, visors and aprons for the implementation of their duties.

HEALTH AND WELLNESS

Should you feel unwell and hotter than normal, we have equipment to provide temperature checks. Although we will not be checking all individuals as a matter of routine. A temperature of 38c and above is what is considered to be high temperature according to the NHS website. Unfortunately, anyone displaying high temperature will be asked to leave the Hotel and self-isolate at home and be recommended to contact the NHS Helpline (111) if your condition worsens at home.

CHECK OUT AND DEPARTURE

All invoices will be emailed to guests, or a printed copy can be delivered to your room in the morning before breakfast and the corresponding charges will be made to the card on file the following morning. Please contact Reception before 10:30am on the morning of departure if your invoice is incorrect in any way.

For guests with outstanding bills, we will ring your room prior to departure to confirm that payment can be taken from the card provided during check in.

On your departure date, we ask that all guests fill in a check out form, which will be given in an envelope along with your breakfast. This check out form is a requirement for the Welsh Government’s Test, Track and Trace programme. We also ask that guests leave their key fobs in the key box in reception for sanitation ready for our next guests as we try to avoid unnecessary contact.

Guest are to vacate their rooms by 11 am unless a later check out has been requested with the reception team at a rate of £15.

DOGS

We allow dogs in a limited number of our bedrooms. This is subject to availability and prior approval by the hotel. There is also an additional charge for this.

We ask that all dogs are kept on a lead at all times within the hotel and its grounds. Also, dogs are not allowed to be left in the rooms unattended.

DEPOSITS AND CANCELLATIONS

Please note that if you have made your reservation through booking.com, the terms sent to you by them supersede those stated below.

A credit or debit card is needed to guarantee all bookings. A non-refundable deposit to the amount of the first night stay will be deducted from your card at the time of booking. Any outstanding balance is payable on departure from the hotel.

Due to restrictions imposed by Covid-19, cancellations made up until 24 hours before 3pm on arrival date, your deposit will be held for 12 months for future use.

If for any reason, the hotel is unable to fulfil the service booked, a hotel gift voucher to the value of payments made or alternative dates will be offered instead.

OVERALL STAY

Please note that as Government Legislation changes on a regular basis, your booking may be subject to change to abide by these legislations. If this is the case, a member of staff will get in touch prior to your arrival date. Legislations may also differ from other parts of the UK, therefore please check https://gov.wales/coronavirus. Other guidelines may also be found on www.visitpembrokeshire.com.

Enjoy your stay with us and we are looking forward to welcoming you as our guest.

RESPECT OTHERS, BE SMART AND BE SAFE.